Reviewing Content for AI Quality

Review Knowledge Base content for AI quality before relying on it for production AI-assisted answers.

Accuracy

Confirm the article matches the current product, process, or policy.

Clarity

Use direct explanations and avoid ambiguous language.

Structure

Use meaningful headings and keep related information together.

Scope

An article should answer a coherent topic rather than combining unrelated procedures.

Terminology

Use consistent names for modules, statuses, fields, and actions.

Security

Remove secrets, private customer information, internal-only details, or instructions that should not be exposed to the intended audience.

Review cycle

Re-review AI-enabled articles when the product changes.

Good practices

If an article is not reliable enough for a human reader, it is not reliable enough for AI grounding. Improve the source before trying to compensate at the AI layer.