Viewing Company Tickets and Activity

Company-level history helps agents understand service activity across the organization rather than looking only at one requester.

Related tickets

Review company-related tickets to identify:

• current open requests
• previous issues
• repeated service patterns
• resolved work
• relevant support history

Related contacts

The company's contacts show which people are associated with the organization.

Activities

Where supported and linked, activities can provide additional context such as planned follow-ups, calls, tasks, or events.

Use company context carefully

Company history is useful for context, but individual ticket permissions and visibility rules still apply.

Review the specific ticket or contact record before using historical information in customer communication.