Troubleshooting API and Integration Errors

Troubleshooting API and integration errors requires identifying whether the failure is caused by connectivity, authentication, authorization, validation, mapping, or the external provider.

Check the response

Record the HTTP status, safe error message, and request context without exposing credentials.

Common problem areas

Review:

• endpoint URL
• authentication
• tenant or account context
• required permissions
• request payload
• field values
• external service availability
• rate or provider limits

Validation errors

Compare the request with the documented resource contract.

Authentication errors

Verify the credential is valid and belongs to the intended integration.

Authorization errors

Confirm the authenticated integration is actually permitted to perform the requested action.

Good practices

Change one factor at a time during troubleshooting. Preserve enough safe diagnostic information to reproduce the failure without exposing secrets.