Organizing Articles with Categories and Folders

Categories and folders help organize Knowledge Base articles into a structure that readers can understand and navigate.

Categories

Categories represent major subject areas.

Use categories for broad topics that should be visible as part of the Knowledge Base information architecture.

Folders

Folders can provide an additional organizational level within a category when the category contains multiple related groups of content.

Choosing the right location

Place an article where a reader would naturally expect to find it.

Avoid creating multiple categories with nearly identical purposes.

Moving an article

When an article must move to another category or its public path changes, consider whether existing links need a redirect.

Preserving old public URLs prevents bookmarks and external references from breaking.

Naming

Use short, descriptive category and folder names.

Avoid internal abbreviations unless the intended audience already understands them.

Good practices

Review the structure as the Knowledge Base grows. A small number of clear categories is usually easier to navigate than a large number of overlapping categories.