Troubleshooting Login and Access

When a user cannot log in or access an expected Helpdesk area, separate authentication problems from authorization problems.

Authentication checks

Confirm:

• the user is using the correct account
• the account is active
• credentials are valid
• the expected login method is being used
• the session is not stale

Authorization checks

If login succeeds but access is denied, review:

• role
• permissions
• team membership
• module access
• record scope
• tenant context

Browser issues

Test a fresh session when cached state may be involved.

Compare carefully

A second user with the correct access can help identify which permission differs.

Good practices

Do not grant broad administrator access merely to make the error disappear. Find the missing or incorrect access rule and preserve least privilege.