HELP CENTER CATEGORY
Analytics & Reports
Use dashboards, reports, metrics, filters, schedules, and operational analytics.
Articles
7 guides1 min read
Understanding Helpdesk Dashboards
Ticket Volume and Backlog Analysis
SLA Performance Reporting
Agent and Team Performance Analysis
Filtering, Exporting, and Sharing Report Data
Understanding Agent Availability Report
Understand how the Agent Availability report calculates worked time, associates sessions, and presents Summary and Session views.