Configuring Notification Preferences

Notifications help you stay informed about work that requires your attention.

The notifications available to you depend on your role, enabled channels, and your organization's configuration.

Common notification scenarios

Notifications may be generated when:

• a ticket is assigned to you;
• a ticket changes status;
• a customer replies;
• an SLA is approaching breach;
• a task becomes due;
• an automation generates an alert;
• another user mentions or assigns work to you.

Managing preferences

Open your profile or notification settings to review the options available to your account.

Some organization-wide notifications may be enforced by administrators and cannot be disabled individually.

Avoiding notification overload

Enable notifications that require timely action and use lists, dashboards, and saved views for information that does not need immediate interruption.