Setting Your Time Zone

Your time zone determines how date and time information is presented to you.

This is particularly important for tickets, SLAs, activities, reminders, scheduled processes, and reports.

Configure your time zone

Open your profile preferences and select the time zone that corresponds to your working location.

Why the correct time zone matters

A correct time zone helps you interpret:

• ticket creation and update times;
• SLA deadlines;
• task due dates;
• event times;
• reminders;
• audit history;
• scheduled reports.

Stored and displayed time

The application may store timestamps using a standardized server or database time while presenting them in your configured user time zone.

This allows users in different locations to work with the same records while seeing appropriate local times.