Welcome to the Helpdesk
Introduction to the Helpdesk and its main capabilities.
HELP CENTER CATEGORY
Getting Started
Introduction, onboarding, navigation, profile setup, and core Helpdesk concepts.
Articles
10 guides1 min read
Helpdesk Overview
Overview of the core Helpdesk modules and service lifecycle.
Understanding the Agent Workspace
Learn the main areas of the agent working environment.
Navigating the Helpdesk
Learn how to move between modules, lists, records, and settings.
Setting Up Your Profile
Configure your personal Helpdesk profile.
Setting Your Language
Choose the language used by your Helpdesk interface.
Setting Your Time Zone
Configure the time zone used to display dates and deadlines.
Configuring Notification Preferences
Understand and configure your notification preferences.
Understanding Teams and Agents
Understand agents, teams, assignment, and permissions.
Understanding Tickets
Introduction to ticket lifecycle, assignment, priority, and SLA.