Setting Up Your Profile

Your profile contains personal settings used by the Helpdesk when displaying your account information and assigning work.

Profile information

Depending on your organization's configuration, your profile may include:

• display name;
• profile image;
• contact information;
• language;
• time zone;
• notification preferences;
• team or role information.

Why profile settings matter

Correct profile information helps ensure that assignments, notifications, timestamps, and collaboration information are displayed accurately.

Updating your profile

Open your user profile from the account menu and update the fields available to you.

Some fields may be controlled by an administrator and therefore cannot be changed directly.

Security

Do not share your account credentials with other users. Each agent should work through their own account so assignments and activity history remain attributable to the correct person.